Refund policy
RETURN & REFUND POLICY
Last updated: September 1, 2026
Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please read the full policy below to understand what is eligible.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition you received it — unworn, unused, with tags attached
- Be in its original packaging
- Be accompanied by a receipt or proof of purchase
To start a return, contact us at rootsandreins.info@gmail.com. Once your return is approved, we'll send you a return shipping label and instructions on where to send your package. Items sent back without prior authorization will not be accepted.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right at no cost to you.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care and beauty products
- Hemp-derived and CBD products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
- Digital downloads and digital deliverables
- Any services, bookings, photography sessions, or creative/design work once rendered or delivered
If you have questions about a specific item, please reach out before purchasing.
Services, Bookings & Creative Work
All services — including equine wellness sessions, photography, videography, and graphic design — are non-refundable once rendered or delivered. Deposits are non-refundable unless otherwise stated in your service agreement. Cancellation terms outlined in your booking agreement take precedence. Please refer to our Pricing & Policies page for full details.
Exchanges
The fastest way to get what you want is to return your original item (once approved) and place a new order separately.
Return Shipping
For approved returns on eligible physical products, we will provide a prepaid return shipping label. Original shipping costs are non-refundable.
Refunds
Once we receive and inspect your return, we'll notify you of approval or denial. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at rootsandreins.info@gmail.com.
European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be in its original condition, unworn/unused, with tags and original packaging, along with proof of purchase.
Contact Us
For all return and refund inquiries: 📧 rootsandreins.info@gmail.com